Support

After signing up, follow the onboarding wizard in your dashboard. You'll forward your business phone line to your Evergreen number, configure your hours, and set your dispatch rules. Most businesses are live in under 30 minutes.

Log in to your dashboard and navigate to Settings. From there you can update your business name, service area, hours of operation, and technician roster at any time. Changes take effect immediately.

You're billed at the start of each billing cycle — monthly or annually, depending on your plan. Your subscription includes a set number of AI minutes. When they run out, your AI keeps answering — first from any minute-pack balance, then at $0.59 per extra minute, up to your overage cap (default $100 a month; the account owner can change it in Settings → Billing, or set it to $0 to stop at your limit). Overage is billed when your monthly usage period closes. We alert you at 80% and 100% of your plan minutes, and if your AI pauses at the cap. Free trials always stop at their 25 minutes.

AI minutes are billed in 1-minute increments, rounded up to the nearest minute. A 2-minute 12-second call counts as 3 minutes — standard practice across all AI voice platforms.

Growth includes 750 SMS segments sent per month and Pro 1,500. 1 SMS = 1 segment of up to 160 characters (70 if it contains emoji or special characters). Longer messages count as multiple segments. Incoming texts: fair use, never blocked. Need more? One-time SMS packs (500 segments for $17, or 1,000 for $30) are in Settings → Billing → Add-ons — pack segments are used after your plan's and carry over until used, up to 5 packs of each size per month. Custom plans paying from a prepaid balance are charged per segment sent or received.

Upgrades and downgrades can be made anytime from the Billing section of your dashboard. Upgrades take effect immediately. Downgrades apply at the start of your next billing cycle.

Cancel anytime under Settings → Billing → Cancel Subscription — no fees, no penalties. You keep full access through the end of your current billing period. Call and SMS history is retained for 365 days from when each record was created, the same as any active account — cancellation doesn't accelerate or change when it's deleted. Custom Plan accounts are billed via a prepaid balance rather than a Stripe subscription, so this self-service option isn't shown — contact your account manager or support to cancel.

At the end of your 7-day trial, you'll be prompted to select a paid plan. We won't charge your card automatically — you confirm your choice first. If you take no action, your account is paused with no charge.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Call recordings and transcripts are retained for 365 days by default. We never sell your data. See our Privacy Policy for full details.

Spam filtering reduces but does not eliminate spam calls. Evergreen AI uses multi-layer spam detection including carrier-level filtering and AI classification to flag and organize spam calls separately in your dashboard. Spam calls still count toward your usage like any other call.